FAQ

No appointment needed to browse. The floor is open Tuesday through Saturday, 11am to 6pm. If you want a personal styling session or a wardrobe edit, those do require a booking, and we ask for at least 48 hours' notice so we can prepare properly.

We take all major credit and debit cards, cash, and Apple Pay. We do not accept personal checks. For gift curation orders placed by phone, we can process a card remotely and send a receipt by email.

Street parking on Hayes Street is metered and can be tight, especially on weekends. The closest garage is on Franklin Street, about a four-minute walk. We are also a short walk from the Civic Center BART station if you are coming by transit.